Privacy Policy
About our Privacy Policy
Background details
We are Pinch Studios (Nataleigh Maree Elzein trading as Pinch Studios ABN 13 104 853 762), and this document is our Privacy Policy.
We think it is important to show you what info we collect, what we will and won’t do with your personal info, as well as how we collect, store, and handle personal information.
2.You accept this Privacy Policy when you access our Sites
You accept this Privacy Policy by:
accessing our Sites (including our website www.pinchstudios.com.au, our online content on course platforms, and includes our mobile apps & presence on third-party applications as well as social media platforms),
sending us information (such as an email or enquiry form message),
buying products & services from us, or
as set out in our Site or Service Terms.
Once accepted, the terms in our Privacy Policy apply to your personal information that we hold or collect in future.
For questions or notices, please contact us: nat@pinchstudios.com.au | Policy last updated: April 2024
Collecting & using your information
3.What kind of personal information do we collect?
When we collect personal info, we do so in line with this Privacy Policy. You don’t have to give us your personal info, but if you don’t, we might not be able to provide you our various services or you might not be able to access certain Site features.
Examples We can’t contact you if we don’t have your contact details. We can’t deliver products to you if we don’t know what address you want the product delivered to.
Collecting information
We generally collect information from you directly, such as when you enter information in a client application form or subscription to our mailing list.
We might also collect information indirectly, for example from the way you interact with our website, or if you are a customer of one of our clients and our client shares your information with us.
Depending on how we interact with you, we might collect some of the following information:
Contact: Name, age, email address, date of birth, address, phone number, drivers’ licence, ID card
Social: Gender, social media platform details, associated accounts like Google and information you give us through them; images of you; your preferences and opinions
Device: Device type, IP address, browser type, operating system, location, device, and network information
Actions: How you interact with our Site, browser session & geo-location data, search queries & browsing behaviour & search history, details of enquiries you make about our products or services
Financial: Purchase history, payment method (via third-party payment processor), bank account details
Content: Contents of communications, stored documents & media
Location: Delivery address, electronic signature, geo-tag location, publicly available check in location data on social media
Collecting information from third parties
If we get personal information about you from a third party, we manage and protect that information as set out in this policy.
If you are a third party giving personal info to us about somebody else, you warrant to us you have that person’s consent to give us their personal info.
4. Sensitive information
How do we manage your sensitive information?
Sensitive information receives a higher level of protection under the Australian Privacy Principles.
Sensitive information means information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.
We do not intentionally collect sensitive information.
5. Why do we collect, use, and share your personal information?
Depending on how we interact with you, we might use some of your information for the following purposes:
To deliver our services to you,
To communicate with you, to market products and services to you, to tell you important service updates,
To verify identity or address and delivery information,
To provide Site functionality,
To take payment and to give refunds,
For internal record keeping, invoicing, and billing,
For analytics, market research and business development, including to operate and improve our Site
For marketing, to send you promotional information about us and our products and services and information about third parties we think you might be interested in,
To comply with our legal obligations or to resolve disputes,
To consider your application to join our team.
6.Opting out: Changing your preferences
You can opt out of marketing communications at any time by clicking on the link in our communications to unsubscribe.
Storing information
7.Store
How do we store & secure personal information?
To help prevent unauthorised access or disclosure, we have general physical, electronic & management processes to securely store personal info & protect it from misuse, loss, unauthorised access, modification & disclosure.
Whilst we take measures to safeguard against unauthorised disclosures, we can’t assure you the personal info we collect won’t be disclosed in a way that is inconsistent with this Privacy Policy.
We do not guarantee the security of any info transmitted to or by us over the Internet.
Sharing information
8.Who do we share your personal information with?
Depending on how we interact with you, we might share some of your information with the following people:
our employees and related entities
our service providers, such as contractors, delivery partners, design and marketing partners, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, various advisors and payment systems operators
third parties, including agents or sub-contractors, who help us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of Australia
our existing or potential agents or business partners, sponsors, or promoters of competitions we run
anyone we transfer our business or assets to
credit reporting agencies, courts, or authorities if you do not pay for our goods or services
Authorised law enforcement agencies who follow the legally required processes, or in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights
third parties to collect and process data, such as Google Analytics or other relevant businesses, including those that store data outside Australia.
9. Sharing information outside Australia
Some suppliers we use to provide you services are located outside Australia. We may disclose your personal information outside Australia.
Overseas third parties might not be governed by the Privacy Act and so might not comply with the Australian Privacy Principles. If those parties breach the APPs, you aren’t protected by the Privacy Act.
By giving us your personal information, you consent to us disclosing it outside Australia.
You acknowledge we aren’t required to ensure overseas recipients manage your personal information in line with AU Privacy Law.
Information storage and processing
Offshore locations may include -
Info storage, processing, transferring: Australia and USA
Company offices & related companies: Australia
Site hosting facilities: Australia and USA
Our employees: Australia
Our suppliers and contractors: Australia
Other details
10.🍪 Cookies: Do we use cookies?
Yes, we may use cookies on our Site from time to time.
Cookies are small text files placed in your computer's browser to store your preferences.
On their own, cookies do not tell us personal info however, they let others like Google and Facebook, push our adverts to appear on your social media and online media as part of our marketing.
If you give us personal info, we may link this to the data stored in the cookie.
11.🚨 Web beacons: Do we use web beacons?
Yes, we may use web beacons on our Site from time to time.
Web beacons are small pieces of code placed in a web page or email to monitor behaviour of site visitors and email recipients.
We may also use Google Analytics to collect and process data. For more details on how Google uses data when you use third party websites or apps, please search Google’s site.
12. Links to other websites
Our Sites have links to other websites & applications that we don’t control. We cannot and do not protect personal info you share with those other websites. Check those other websites for details of their privacy policies.
13. Changes
We will change this Policy if we change the way we manage your personal info changes or privacy laws change. When we do, we put the updated policy on our Sites and, if possible, we also notify you via email.
14. Correcting and accessing your information
You can ask us for the details of the personal information we hold about you.
We can charge you a reasonable fee for preparing and providing you that information.
If the information we hold about you is incomplete or incorrect, please let us know so we can fix it.
15.Complaints and questions
Let us know if you have questions or concerns about how we use your personal info or the way we try to explain how we manage your info.
For questions or notices, please contact us: nat@pinchstudios.com.au
You are responsible for the accuracy of information you decide to give us.
If the info we hold about you is incomplete, irrelevant, or otherwise incorrect, please let us know so we can fix it.
We know we won’t always get things perfect, so we appreciate your feedback to improve.
For more info on Australian privacy law, visit oaic.gov.au or contact OAIC via enquiries@oaic.gov.au.